Terms of Service

Duha provides software and related services for Islamic centers, masajid, and similar organizations, including:

• Public websites and marketing properties (including https://duha.app);
• Web-based admin dashboards and APIs for membership, giving, events, communications, school, governance, and related tools;
• The Duha community mobile applicationsfor iOS and Android (the “Community App,” including identifiers such as app.duha.ios and app.duha.android);
• Support, documentation, and optional onboarding or migration assistance we agree to provide.

We may modify, add, or remove features. We will not materially reduce core paid functionality without reasonable notice except where required for security, law, or third-party platform changes (including Apple / Google requirements).

You must be able to form a binding contract to use the Services. If you use the Services on behalf of an Organization, you represent that you have authority to bind that Organization, and “you” includes that Organization.

Community App users typically sign in with Google or Apple accounts via Firebase Authentication. You are responsible for the accuracy of account and profile information, for safeguarding access to your linked Google or Apple account and device, and for all activity under your Duha account. Notify us promptly of unauthorized access at contact@duha.app.

If you submit identity documents, license data, passport photos, or similar materials for verification, membership, food-bank, travel/Umrah, or related features, you represent that the materials are yours (or that you are authorized to submit them), are accurate, and are used only for the stated purpose.

If you submit information about a minor (for example school enrollment, family profiles, allergy notes, or photos), you represent that you are the parent, legal guardian, or an authorized Organization representative and that you have any consents required by law.

Organization administrators control invites, roles, member data, content, and Community App configuration for their community. Organizations are responsible for:

• Obtaining any consents and providing any notices required to collect and process personal data of members, donors, students, volunteers, families, and Community App users (including SMS and voice messaging consent where those channels are used, and parental consent for youth programs);
• Ensuring Customer Content and communications comply with applicable law (including nonprofit, fundraising, privacy, anti-spam, and carrier messaging rules);
• Resolving disputes with their community members about Customer Content, access, or deletion (Duha may assist as a processor as described in the Privacy Policy).

The Community App may be offered free to end users and is typically linked to one or more Organizations that subscribe to Duha. Some features may require a paid Organization plan, optional Duha Premium (or similar) in-app subscription, or both.

• License. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the Community App on devices you own or control, for personal, non-commercial community use (unless you are using an Organization admin feature we expressly authorize).
• App stores. Downloads from Apple App Store or Google Play are also subject to the applicable store's terms. Apple and Google are not parties to these Terms and have no obligation to provide maintenance or support for the Community App. To the maximum extent permitted by law, those stores have no warranty obligations regarding the Community App; any claims related to the app (product liability, legal/regulatory compliance, consumer protection, or intellectual property) are between you and Duha (subject to these Terms), not the store. Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to your license to the iOS app and may enforce them against you.
• Updates. The app may download updates automatically. Some features may require the latest version or a supported OS.
• Permissions. Certain features require device permissions (notifications, location, camera, microphone, biometrics, etc.). Denying a permission may limit that feature. See the Privacy Policy for details.
• In-app subscriptions (auto-renew). If you purchase Duha Premium or another auto-renewing subscription through Apple or Google, payment is charged to your store account at confirmation of purchase. Subscriptions renew automatically unless canceled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the then-current rate. You can manage or cancel subscriptions in your App Store or Google Play account settings after purchase. Refunds are handled by Apple or Google under their policies. Unused portions of a free trial, if offered, are forfeited when you purchase a subscription where applicable under store rules.
• Biometrics. Certain features (for example Organization elections) may ask you to confirm with Face ID, fingerprint, or device screen lock. Biometric data is processed by your device OS; Duha does not receive raw biometric templates.
• No emergency services. Prayer times, directions, and community messaging are convenience features only and are not a substitute for official emergency services.
• Not professional advice. Clinic scheduling, Ask Imam / consulting / fatwa features, marriage or janazah workflows, and similar tools facilitate community communication and Organization processes. They are not a substitute for licensed medical, legal, immigration, or professional religious advice. Organizations and their personnel—not Duha—are responsible for the substance of advice or decisions they provide.

WAQTO LLC operates the Duha SMS and voice messaging program. Organizations may use Duha to send SMS text messages and automated voice calls to recipients who have consented to receive them. Program name: WAQTO LLC / Duha community messaging. Messages may include prayer and schedule reminders, event and program announcements, volunteer opportunities, fundraising updates for Organization programs, and urgent community alerts. Messages are transmitted by WAQTO LLC using its messaging providers on behalf of the Organization.

• Consent. Recipients must opt in before receiving non-exempt marketing or informational SMS (for example by checking an SMS consent box on a website or Community App form, by texting an opt-in keyword such as START, YES, UNSTOP, JOIN, ALERTS, or MASJID to the program number, or by providing written consent to the Organization). Consent is voluntary and is not a condition of purchasing goods or services from WAQTO LLC, Duha, or the Organization unless a specific transactional message is legally permitted without separate marketing consent.
• Message frequency. Frequency varies by Organization. Recipients typically receive a low volume of messages (for example up to four SMS messages per month for routine updates), with higher frequency only for time-sensitive or emergency notices.
• Message and data rates may apply. Standard carrier message and data rates may apply. Neither WAQTO LLC nor the Organization charges recipients a separate fee to receive these messages.
• HELP and STOP. Reply STOP to cancel SMS from the WAQTO LLC / Duha messaging program. Reply HELP for help. Support is also available at contact@duha.app.
• Privacy. Mobile information practices are described in our Privacy Policy, including that mobile numbers are not shared with third parties for their marketing.
• Carriers. Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier networks and device status.
• Organizations. Organizations using messaging features must maintain accurate opt-in records, honor opt-outs promptly, and send only content consistent with their registered use case and applicable law.

You agree not to:

• Violate law, infringe others' rights, or upload unlawful, harassing, defamatory, or fraudulent content;
• Harass, threaten, or abuse others in chat, consulting, circles, or any other messaging feature;
• Submit false identity documents, use another person's ID or passport without authorization, or misuse verification features;
• Upload or process minors' personal information without parental/guardian or Organization authority;
• Interfere with Organization elections, vote fraudulently, or circumvent biometric or other election controls;
• Attempt unauthorized access, probe, or disrupt the Services or other users' accounts;
• Reverse engineer, scrape at scale, or misuse APIs except as allowed by documented interfaces and these Terms;
• Send spam or unsolicited bulk messages through the Services in violation of law or recipient expectations;
• Use the Services to process data you are not authorized to process;
• Misrepresent affiliation with Duha or an Organization;
• Circumvent billing, usage limits, store subscription rules, or security controls.

We may investigate violations and suspend or terminate access as described in Section 12.

Your content. Organizations and users retain ownership of content they submit (“Customer Content”), including chat messages, media, forms, and program records. You grant Duha a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Content solely to provide and secure the Services and as otherwise directed by you.

Our IP. Duha and its licensors own the Services, software, branding, and documentation. Except for the limited rights expressly granted, no rights are transferred to you. You may not remove proprietary notices.

Feedback. If you provide suggestions or feedback, you grant Duha a perpetual, royalty-free license to use it without obligation to you.

Paid Organization plans are billed according to the pricing and billing cadence you select (see Pricing). Fees are charged in advance unless we state otherwise. Except where required by law or we expressly agree in writing, fees are non-refundable. Messaging usage, phone-number lease, and related carrier or compliance fees may be billed separately as disclosed in product pricing or at checkout.

You authorize us and our payment processors to charge your payment method for recurring fees until you cancel. You may cancel as described in your account or by contacting support; access continues through the end of the then-current paid period unless we state otherwise.

Community App in-app subscriptions purchased through Apple or Google are billed and cancelable under Section 4 and the applicable store's terms, not under Organization dashboard billing.

We may change prices with reasonable advance notice for the next renewal period. Taxes may apply as required.

Duha provides software tools that help Organizations accept donations and other payments (typically via Stripe and, where enabled, Apple Pay / Google Pay). Separately, optional end-user subscriptions may be sold through Apple App Store or Google Play (via RevenueCat or similar). Duha is not the charity or recipient of donor funds unless expressly stated for a Duha-operated campaign. Organizations are responsible for:

• Compliance with fundraising and tax rules;
• Accurate fund designations and donor communications;
• Settlements and disputes handled through payment processors under those processors' terms.

Payment processors and app stores may impose their own KYC, fee, chargeback, and reserve rules. We are not liable for processor or store outages or Organization misuse of payment features.

The Services may integrate with or link to third-party products, including (as applicable) Google / Firebase (authentication, push, analytics, storage, messaging databases), Stripe, RevenueCat, Apple App Store and Google Play billing, Google Maps, AWS or similar identity-verification providers, email/SMS carriers such as Twilio, and SSO providers. Third-party services are governed by their own terms and privacy policies. Duha is not responsible for third-party services and does not endorse them merely by integration. Your use of Google or Apple sign-in and store billing is also subject to those companies' terms.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, DUHA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT CONTENT (INCLUDING PRAYER TIMES, COMMUNITY INFORMATION, OR VERIFICATION RESULTS) WILL BE ACCURATE OR COMPLETE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DUHA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DUHA'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO DUHA FOR THE SERVICES IN THAT PERIOD, OR (B) ONE HUNDRED U.S. DOLLARS (US $100) IF YOU HAVE NOT PAID FEES (FOR EXAMPLE, COMMUNITY APP END USERS).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted.

Indemnity.You will defend and indemnify Duha against claims arising from your Customer Content, your misuse of the Services, or your violation of these Terms or applicable law, except to the extent caused by Duha's willful misconduct.

These Terms apply while you use the Services. You may stop using the Services and, where applicable, cancel your Organization subscription as described in Section 8, or cancel Community App store subscriptions as described in Section 4.

Community App account closure. To request deletion of your Community App / Duha end-user account, email contact@duha.app as described in our Privacy Policy. Signing out or uninstalling the app does not by itself delete server-side data. Organization Customer Content may remain until the Organization deletes it or instructs us to do so.

We may suspend or terminate access immediately if you breach these Terms, create risk or legal exposure, fail to pay fees, or if required by law or a platform provider.

Upon termination, your license ends and you must stop using the Services and delete local copies of the Community App. Provisions that by nature should survive (including IP, disclaimers, limitations, indemnity, and governing law) will survive.

We may provide a reasonable window for Organizations to export Customer Content after cancellation where feasible; we are not obligated to retain data after account closure beyond what law or our Privacy Policy requires.

Governing law. These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules, unless mandatory local consumer law applies to you. Courts in Delaware (or federal courts with jurisdiction there) shall have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction for IP or unauthorized access claims.

Changes.We may update these Terms by posting a revised version with a new “Last updated” date. Material changes will be communicated with reasonable notice where practicable. Continued use after the effective date constitutes acceptance.

Entire agreement. These Terms and the Privacy Policy are the entire agreement regarding the Services and supersede prior agreements on the same subject, except any separate written enterprise agreement signed by Duha.

Contact.
WAQTO LLC (Duha platform)
Website: https://duha.app
Legal: contact@duha.app
Support: contact@duha.app · Contact form

Related: Privacy Policy